Privacy Policy

1. GENERAL PROVISIONS

In accordance with the Law of Ukraine dated June 1, 2010, No. 2297-VI “On the Protection of Personal Data” (hereinafter – the “Law”), personal data means information or a set of information about an individual who is identified or can be specifically identified. According to this Privacy Policy, the term “personal information” includes information or part of information that allows you to be identified. Typically, this includes your first and last name, pseudonym (nickname), email address, and phone number, and may also include information such as your IP address.

We may collect such information directly from you, for example, when you register on the website, provide contact details, or from information obtained from a bank card or payments processed directly through the payment gateway: JSC “UNIVERSAL BANK”, EDRPOU code 21133352, operating under the trademark “Plata by mono,” which you use (bank card data and electronic receipts, as well as other banking information, are protected by the payment gateway, which is responsible for this data and transaction security), as well as other personal information you voluntarily provide to us.

The Company treats the personal information of all visitors to the website, without exception, and those who use the services provided by the website, with great respect. Therefore, the Company strives to protect the confidentiality of personal data (information or sets of information about an individual who is identified or can be specifically identified), thereby creating and ensuring the most comfortable conditions for each user to use the Site’s services.

2. USE AND PURPOSE OF PERSONAL DATA COLLECTION

Personal information collected from website visitors during registration is primarily used to provide services according to your needs, primarily for providing services or under contractual relations, as well as to respond to your inquiries.

We may also use your contact information in email communications to inform you about new features, promotions, advertising, newsletters, etc. We operate in accordance with this Privacy Policy, based on the Regulation on the Processing and Protection of Personal Data, and in compliance with the current legislation of Ukraine.

We have the right to store personal data for as long as necessary to fulfill the purpose stated in this Policy, or for the periods established by the current legislation of Ukraine, or until you delete such data.

3. ACCESS TO INFORMATION

Providing access to personal information to other companies or individuals is possible only under the following circumstances:

  • The User has given consent. Explicit consent of the User is required for the transfer of any confidential information;
  • In cases defined by the current legislation of Ukraine, as well as in cases of preventing a crime or causing harm to us or third parties.

4. INFORMATION SECURITY

We take all necessary measures to protect data from unauthorized access, alteration, disclosure, or destruction. These measures include, in particular, internal audits of data collection, storage, and processing procedures, and security measures, including appropriate encryption and measures to ensure the physical security of data to prevent unauthorized access to the systems in which we store personal data.

5. CHANGES TO THE PRIVACY POLICY

The User accepts the terms of this Privacy Policy and acknowledges that this Privacy Policy may change from time to time. Changes to the Privacy Policy are published on this page.

For questions regarding the Privacy Policy (including the deletion of personal data), the User may contact us via the “Technical Support” section.

©2026. All right reserved

About

Support

Policy

Privacy Policy

1. GENERAL PROVISIONS

In accordance with the Law of Ukraine dated June 1, 2010, No. 2297-VI “On the Protection of Personal Data” (hereinafter – the “Law”), personal data means information or a set of information about an individual who is identified or can be specifically identified. According to this Privacy Policy, the term “personal information” includes information or part of information that allows you to be identified. Typically, this includes your first and last name, pseudonym (nickname), email address, and phone number, and may also include information such as your IP address.

We may collect such information directly from you, for example, when you register on the website, provide contact details, or from information obtained from a bank card or payments processed directly through the payment gateway: JSC “UNIVERSAL BANK”, EDRPOU code 21133352, operating under the trademark “Plata by mono,” which you use (bank card data and electronic receipts, as well as other banking information, are protected by the payment gateway, which is responsible for this data and transaction security), as well as other personal information you voluntarily provide to us.

The Company treats the personal information of all visitors to the website, without exception, and those who use the services provided by the website, with great respect. Therefore, the Company strives to protect the confidentiality of personal data (information or sets of information about an individual who is identified or can be specifically identified), thereby creating and ensuring the most comfortable conditions for each user to use the Site’s services.

2. USE AND PURPOSE OF PERSONAL DATA COLLECTION

Personal information collected from website visitors during registration is primarily used to provide services according to your needs, primarily for providing services or under contractual relations, as well as to respond to your inquiries.

We may also use your contact information in email communications to inform you about new features, promotions, advertising, newsletters, etc. We operate in accordance with this Privacy Policy, based on the Regulation on the Processing and Protection of Personal Data, and in compliance with the current legislation of Ukraine.

We have the right to store personal data for as long as necessary to fulfill the purpose stated in this Policy, or for the periods established by the current legislation of Ukraine, or until you delete such data.

3. ACCESS TO INFORMATION

Providing access to personal information to other companies or individuals is possible only under the following circumstances:

  • The User has given consent. Explicit consent of the User is required for the transfer of any confidential information;
  • In cases defined by the current legislation of Ukraine, as well as in cases of preventing a crime or causing harm to us or third parties.

4. INFORMATION SECURITY

We take all necessary measures to protect data from unauthorized access, alteration, disclosure, or destruction. These measures include, in particular, internal audits of data collection, storage, and processing procedures, and security measures, including appropriate encryption and measures to ensure the physical security of data to prevent unauthorized access to the systems in which we store personal data.

5. CHANGES TO THE PRIVACY POLICY

The User accepts the terms of this Privacy Policy and acknowledges that this Privacy Policy may change from time to time. Changes to the Privacy Policy are published on this page.

For questions regarding the Privacy Policy (including the deletion of personal data), the User may contact us via the “Technical Support” section.

©2026. All right reserved

About

Support

Policy

Privacy Policy

1. GENERAL PROVISIONS

In accordance with the Law of Ukraine dated June 1, 2010, No. 2297-VI “On the Protection of Personal Data” (hereinafter – the “Law”), personal data means information or a set of information about an individual who is identified or can be specifically identified. According to this Privacy Policy, the term “personal information” includes information or part of information that allows you to be identified. Typically, this includes your first and last name, pseudonym (nickname), email address, and phone number, and may also include information such as your IP address.

We may collect such information directly from you, for example, when you register on the website, provide contact details, or from information obtained from a bank card or payments processed directly through the payment gateway: JSC “UNIVERSAL BANK”, EDRPOU code 21133352, operating under the trademark “Plata by mono,” which you use (bank card data and electronic receipts, as well as other banking information, are protected by the payment gateway, which is responsible for this data and transaction security), as well as other personal information you voluntarily provide to us.

The Company treats the personal information of all visitors to the website, without exception, and those who use the services provided by the website, with great respect. Therefore, the Company strives to protect the confidentiality of personal data (information or sets of information about an individual who is identified or can be specifically identified), thereby creating and ensuring the most comfortable conditions for each user to use the Site’s services.

2. USE AND PURPOSE OF PERSONAL DATA COLLECTION

Personal information collected from website visitors during registration is primarily used to provide services according to your needs, primarily for providing services or under contractual relations, as well as to respond to your inquiries.

We may also use your contact information in email communications to inform you about new features, promotions, advertising, newsletters, etc. We operate in accordance with this Privacy Policy, based on the Regulation on the Processing and Protection of Personal Data, and in compliance with the current legislation of Ukraine.

We have the right to store personal data for as long as necessary to fulfill the purpose stated in this Policy, or for the periods established by the current legislation of Ukraine, or until you delete such data.

3. ACCESS TO INFORMATION

Providing access to personal information to other companies or individuals is possible only under the following circumstances:

  • The User has given consent. Explicit consent of the User is required for the transfer of any confidential information;
  • In cases defined by the current legislation of Ukraine, as well as in cases of preventing a crime or causing harm to us or third parties.

4. INFORMATION SECURITY

We take all necessary measures to protect data from unauthorized access, alteration, disclosure, or destruction. These measures include, in particular, internal audits of data collection, storage, and processing procedures, and security measures, including appropriate encryption and measures to ensure the physical security of data to prevent unauthorized access to the systems in which we store personal data.

5. CHANGES TO THE PRIVACY POLICY

The User accepts the terms of this Privacy Policy and acknowledges that this Privacy Policy may change from time to time. Changes to the Privacy Policy are published on this page.

For questions regarding the Privacy Policy (including the deletion of personal data), the User may contact us via the “Technical Support” section.

©2026. All right reserved